Page 425 - Demo

%ub514%uc9c0%ud138 %uc804%ud658 %uc2dc%ub300%uc758 %ubbfc%uc6d0 %ucc98%ub9ac %ud6a8%uc728%uc131 %uc81c%uace0 %ubc29%uc548 %uc5f0%uad6c Anti-Corruption and Civil Rights Commission 425AbstractA Study on Measures to Enhance Civil Complaint Processing Efficiency in the Era of Digital Transformation: Focusing on the Role of the Anti-Corruption and Civil Rights Commission (ACRC)%u2759 Park, Jin-sang Lead author, President / Research Fellow, SenPro Inc.%u2759 Lim, Myung-hee Co-author, Counseling Team Manager, LH Housing Welfare Information Co., LtdThis study explores measures to enhance the efficiency of civil complaint processing in the era of digital transformation, focusing on the role of the AntiCorruption and Civil Rights Commission (ACRC) and proposing policy recommendations. With the advancement of Information and Communication Technology (ICT) and the increased digital literacy of citizens, traditional face-to-face civil complaint processing methods are showing limitations. Therefore, it is essential to establish a civil complaint processing system utilizing digital technologies such as Artificial Intelligence (AI), big data, and cloud computing. This study analyzes the current status of domestic and international digital civil complaint processing, evaluates its efficiency, proposes specific improvement measures, and suggests ways to strengthen the role of the ACRC. Key improvement measures include building an AI-based civil complaint counseling and processing system, establishing a big data-based civil complaint prediction and analysis system, constructing a cloudbased civil complaint processing system, enhancing digital accessibility, and building a civil complaint platform based on citizen participation.%u2759 Key word Digital Transformation, Civil Complaint Processing Efficiency, Artificial Intelligence (AI), Big Data, Digital Accessibility, Citizen Participation